We are not liable for:

(a) Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to

(b) Any feather / down filled item

(c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.

(d) Any item which is damaged by any accessory on that item

(e) Any ink marks left behind by our poly-marking label system

(f) In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for retrospective value of set loss / damage.

(g) Any item that does not show cleaning instructions

(h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

(i) Any item with faulty adhesives or interfacing which leave a mark after cleaning

(j) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process

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