Laundry Box Laundry Service

We are not liable for:

(a) Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to

(b) Any feather / down filled item

(c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.

(d) Any item which is damaged by any accessory on that item

(e) Any ink marks left behind by our poly-marking label system

(f) In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for retrospective value of set loss / damage.

(g) Any item that does not show cleaning instructions

(h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

(i) Any item with faulty adhesives or interfacing which leave a mark after cleaning

(j) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process

Face masks

Product variance

Our products as listed require materials that are often in limited supply. Laundry Box reserves the right to supply customers with differing patterns and shades.

Given the current COVID-19 pandemic, it is very likely your product will vary from the product images showcased on our website.

All pictures shown are for illustration purpose only, actual product will vary due to product enhancement and/or material availability. Laundry Box will endeavour to use materials similar to images displayed on our website.

If you are unhappy with the product due to it’s appearance or the product is faulty, we will supply a refund.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This is for safety reasons.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We reserve the right to reject a return if:

• The item not in its original condition, is damaged or missing parts for reasons not due to our error.
• The item that is returned more than 14 days after delivery.

Refunds (if applicable)

If you have sent us your purchase your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@laundrybox.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@laundrybox.com.au and send your item to: 319 Bay St, Port Melbourne, VIC, 3207, Australia.

Shipping

To return your product, you should mail your product to: 319 Bay St, Port Melbourne, VIC, 3207, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.